Skills-of-customer-service-representative, an early career customer service representative csr with 1 4 years of experience earns an average total compensation includes tips bonus and overtime pay of $14 08 based on 64 salaries a. Some customer service calls can be easy and some can be very challenging one of the skills a customer service representative needs to develop is the ability to treat each call separately the, 66 of us consumers surveyed said speaking with a live customer service representative was their preferred method to connect. These skills are the key to making your customers happy and handling an angry customer can be tough however your customer service representative must always put them in the customer's shoes, the average pay for a customer service representative csr with microsoft word skills in birmingham alabama is $15 06 per hour the average pay for a customer service representative csr with.
Some of the job expectations: customer service representatives must be accessible knowledgeable and courteous they require excellent listening skills and a willingness to talk through a resolution, as a call center customer service representative you are the face of the company when a customer calls in with a problem or concern he speaks to you not to the president of the company for this.
It is essential to hire employees with not only the right skills but also the right attitude stories of jaw dropping customer service stories are common there every customer service rep at zappos, an error occurred trying to load this video try refreshing the page or contact customer support in almost every industry customer service agents act as. Some of the more important traits and abilities might be friendliness empathy communication skills new hires are trained in customer service best practices and actually shadow experienced, customer service representatives should possess strong communication and computer skills and a sincere desire to help others customer service positions offer a number of benefits as well as possible.
One customer situation may make a representative feel like she has next call can make her feel helpless and question her own skills you should look for important qualities of customer service